Privacy Policy

Effective Date: 19 October, 2026
Last Updated: 19 October, 2026

1. Introduction

Welcome to NeedPapa. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how NeedPapa collects, uses, stores, and protects your information when you visit our website, create an account, place an order, submit a product review, or communicate with us.

NeedPapa is a sole proprietorship operating in Bangladesh. Our website is https://needpapa.com/, and we serve customers within Bangladesh.

By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required for collecting or using personal information, we will seek it through the appropriate means.

2. Information We Collect

We collect information that helps us process orders, provide customer support, improve our website, and communicate with customers.

2.1 Personal Information

When you place an order or create an account, we may collect the following information:

• Contact information: Your name, phone number, and email address.
• Address information: Your billing address and delivery address.
• Order information: Products ordered, quantities, order history, order status, and related transaction records.
• Account information: Information associated with your registered account, saved preferences, and wishlist.
• Product reviews: Your name, email address, ratings, written reviews, and any photos or videos you submit.
• Customer communications: Information you provide when contacting us about an order, a product, or a support request.

If you place an order without creating an account, we will collect the information needed to process and deliver your order.

2.2 Website Usage Information

We may collect information about the pages you visit on our website. We use tools such as Google Analytics 4 and Meta Pixel to understand website activity, measure advertising performance, and improve our services.

These tools may use cookies or similar technologies, subject to your cookie preferences and applicable requirements.

3. How We Use Your Information

NeedPapa uses personal information for the following purposes:

• Order processing: To receive, confirm, prepare, and deliver your orders.
• Customer communication: To contact you about order confirmation, delivery updates, customer questions, and after-sales support.
• Customer accounts: To manage your account, saved preferences, wishlists, and order history.
• Customer service: To respond to questions, complaints, and requests.
• Website improvement: To understand how visitors use our website and improve its performance and usability.
• Advertising and analytics: To measure advertising results, understand customer interests, and show relevant advertisements.
• Personalized recommendations: To recommend products and offers based on your purchase history and website activity.
• Promotional communications: To inform you about new products, discounts, special offers, and campaigns where permitted.
• Security and fraud prevention: To help protect our website, customers, and business operations.

We aim to use personal information only for appropriate purposes and in accordance with applicable requirements.

4. Cookies and Similar Technologies

NeedPapa uses cookies and similar technologies to support website functionality, remember preferences, maintain shopping carts, and support analytics and advertising.

These technologies help us provide a smoother shopping experience and understand how customers interact with our website.

We use Google Analytics 4 and Meta Pixel for website analytics and advertising measurement. Meta may also use information about website activity to help us show relevant advertisements to visitors.

You can manage your cookie preferences through the cookie preference controls available on our website. You may also be able to manage or block cookies through your browser settings. Blocking certain cookies may affect some website features.

Where required, we will seek your consent before using non-essential cookies or similar technologies.

5. How We Share Your Information

NeedPapa does not sell customers’ personal information to third parties.

We may share necessary information with service providers when they need it to perform services for our business.

These service providers may include:

• Courier companies: Such as Steadfast, to collect and deliver orders. We may share your name, phone number, delivery address, and relevant order details.
• Website and hosting providers: To operate, maintain, and secure our website.
• Website technology providers: Including relevant WordPress, WooCommerce, and plugin providers that support website functionality.
• Analytics and advertising providers: Such as Google and Meta, to measure website activity, understand advertising performance, and deliver relevant advertisements.
• Communication providers: Such as email, SMS, and WhatsApp services used to contact customers about orders, support requests, and promotional messages.

We limit the information shared according to the purpose of the service. These providers may process information under their own applicable terms and privacy policies.

We do not otherwise share customers’ personal information with unrelated third parties for their independent commercial use. We may disclose information where required by applicable law or a valid legal process.

6. Cash on Delivery and Payment Information

NeedPapa currently offers cash on delivery (COD) as its payment method.

Because online payments are not currently supported, we do not collect or store online payment card details or digital wallet credentials through our website.

We may maintain order records containing the order amount, delivery charges, COD amount, and payment or delivery status where needed to manage an order and maintain business records.

If we introduce additional payment methods in the future, we may update this Privacy Policy to explain how the relevant payment information is handled.

7. Order-Related and Promotional Communications

We may contact you by phone, SMS, WhatsApp, or email for purposes such as:

• Confirming your order.
• Verifying delivery information.
• Providing delivery updates.
• Responding to customer service requests.
• Following up after a purchase.

These communications are necessary to support your order or provide customer service.

We may also send promotional communications about products, offers, discounts, and campaigns.

You can unsubscribe from promotional emails using the unsubscribe option provided in the message, where available. You may also contact us at support@needpapa.com to request that promotional communications stop.

Opting out of promotional communications will not necessarily stop essential messages about an existing order or customer service request.

8. Personalized Advertising and Recommendations

We may use information about your website activity and purchase history to understand your interests, recommend products, personalize offers, and measure advertising performance.

We use Meta advertising tools, including Meta Pixel, to support retargeting. This may allow advertisements for NeedPapa products to be shown to people who have visited our website or interacted with relevant products.

You can manage your cookie preferences through our website and use the advertising preference controls available through the relevant advertising platforms.

9. Customer Reviews, Photos, and Videos

Customers may submit product reviews, ratings, photos, and videos on our website. We may collect the name and email address provided with these submissions, along with the submitted content.

We may use customer-submitted content for marketing and promotional purposes, including on our website, social media pages, and advertisements, when the customer has granted permission through the relevant consent checkbox.

The permission checkbox will allow customers to accept or decline the proposed use of their content.

Customers should review the permission notice before submitting their choice. We will handle submitted content according to the permission provided and applicable requirements.

10. How We Store and Retain Information

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, and resolving relevant disputes.

The length of time we retain information depends on its purpose and any applicable legal or business recordkeeping requirements.

We intend to store customer information in Bangladesh. We also use third-party services to operate our website, analytics, and advertising. Their processing and storage arrangements may depend on the services and configurations in use. We will review these arrangements to ensure they are consistent with applicable requirements.

11. Account Deletion and Personal Information Requests

If you have a NeedPapa account, you can request account deletion through the available account features or contact us at support@needpapa.com for assistance.

Deleting your account does not necessarily mean that all information associated with your previous orders will be erased. We may retain necessary records, including names, contact details, addresses, and order information, where required for legitimate business purposes, legal obligations, accounting, or dispute resolution.

Subject to applicable requirements, you may contact us to:

• Request access to your personal information.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of personal information where applicable.
• Withdraw consent for activities that rely on your consent.
• Ask questions or raise concerns about how your information is handled.

We may need to verify your identity before responding to certain requests. We will review requests and respond in accordance with applicable requirements.

12. Withdrawing Consent

Where we rely on your consent to process personal information, you may withdraw that consent by contacting support@needpapa.com.

For example, you may contact us to withdraw consent for promotional communications or a permitted use of your submitted content.

Withdrawing consent does not affect processing that occurred before the withdrawal. It also does not necessarily require us to delete information that we must retain for other lawful purposes.

13. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

Our security measures include:

• SSL protection for website connections.
• Regular website backups.
• Website security monitoring.
• Strong passwords and two-factor authentication for administrative access.
• Restricted employee permissions based on job responsibilities.
• Separate staff accounts and appropriate access controls.
• Regular website and plugin maintenance.

Although we take steps to protect customer information, no website or electronic storage system can be guaranteed to be completely secure.

We continue to review our security practices as our business and website develop.

14. Employee Access to Information

NeedPapa limits employee access to customer information according to job responsibilities.

For example, order confirmation staff may need customer contact details to verify orders, while warehouse staff may need order and delivery information to prepare shipments.

Employees should access and use customer information only as necessary to perform their assigned duties.

15. Children’s Privacy

NeedPapa is intended for the general public, with purchases normally made by adults. Our website is intended for users aged 15 and older.

We do not intentionally target children under 15 or knowingly seek to collect their personal information.

If we become aware that personal information has been collected from a child under 15 in circumstances that require action, please contact us at support@needpapa.com so we can review the matter and take appropriate steps.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website features, services, or applicable requirements change.

When we make changes, we will publish the revised policy on our website and update its effective or last-updated date.

We encourage customers to review this page periodically to stay informed about how NeedPapa handles personal information.

17. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to raise a concern about the handling of your personal information, please contact us:

Company: NeedPapa
Address: 3/3, Block-E, Lalmatia, Dhaka, Bangladesh
Email: support@needpapa.com
Website: https://needpapa.com/

NeedPapa will review privacy-related requests and respond as appropriate under applicable requirements. Thank you for trusting NeedPapa.